Contact

Please use this form to send us general inquiries, commercial requests, or to report access and payment issues. We’ll be happy to get back to you as soon as possible.

You can write to us in Italian or English; our team will be happy to assist you in both languages.
Puoi scriverci sia in italiano che in inglese; il nostro team sarà lieto di assisterti in entrambe le lingue.

Please select the most relevant topic to help us handle your inquiry more efficiently.
Dichiaro di aver letto e compreso la Privacy Policy (link disponibile in fondo alla pagina) e acconsento al trattamento dei miei dati personali per ricevere risposta alla mia richiesta.
I declare that I have read and understood the Privacy Policy (link available in the footer) and I consent to the processing of my personal data in order to receive a response to my inquiry.
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Important Notice

General questions, Pre-sale, Access issues, Payment issues or Refund request
You are welcome to use the contact form above. We will be happy to respond as soon as possible.

Technical support
For any support needs, please access the Support section in the main menu, where you will find:

  • The link to open a new support ticket

  • Your ticket history

  • Our documentation with guides and FAQs

Technical support requirements
Technical support is reserved for users with an active subscription and is managed exclusively through our ticket platform.
We do not provide technical assistance via email.

Request management
Support is provided directly by our development team, Monday to Friday, from 10:00 AM to 6:00 PM (Italian timezone, GMT+1).
Tickets can be submitted at any time; we generally respond within 24 hours. In case of particularly high demand, response times may be up to 48 hours.
During national holidays or closure periods, response times may vary.

 

 

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